Review Management

What is Review Management?

 

The process of monitoring, analyzing, generating and reporting of online reviews across multiple review websites is what makes up review management.

Review management doesn’t have to be difficult or expensive. An online presence is essential in the world today and we know that it can be difficult to get it the way you want it on your own.

It is very important to get good Google/online reviews on a regular basis. The online reviews will impact how your website performs and how the consumer will make their decisions. Review management can make your brand shine online.

Let’s explore review management.

review management customer example

Negative Reviews

What do you do about bad reviews?

 

Negative reviews aren’t necessarily “bad“. You can use a negative review of your comany as a customer support opportunity. Learning WHY they feel that way can allow you to learn about a way to change your product or service and show potential future customers that you care.

Potential negative reviewers are presented with a contact form to allow them to tell you why they aren’t satisfied. They are still offered the option to leave a bad review. You should respond to negative AND positive reviews in a reassuring and professional manner.

Branded Review Landing Page

What do you do about bad reviews?

 

We create a custom branded review landing page for your company with matching colors, fonts and logos. Potential reviewers are sent here from a custom email campaign we send on your behalf requesting a review. If they click the “thumbs up” they are taken directly to a review site to leave their positive reviews. “Thumbs down” reviewers are shown a contact form.

good review landing page

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review management monthly report

Review Management Reports

How do I know how my brand in performing?

 

Detailed monthly reports (example pictured) are included for every review management client. We detail your average overall rating, your review distribution by site, review volume, listings strength and more.

We show you all new reviews earned in the last month, where the review as left and the actual review rating left. There is also a detailed listing of each review in it’s entirety.

Reviewing the monthly report can help you better understand how your brand looks, overall to potential customers across various review websites.

While it is a best practice to obtain reviews across mulitple review websites, it is not uncommon for your brand to get a large percentage of reviews on Google as they have become the standard for online reviews of businesses. If available, you should still get reviews on industry specific websites like Houzz or Wedding Wire, for instance.

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Take a peek at what our clients have said about our  Review Management Company.

No Contracts. Ever.

 

No matter what digital marketing services you choose from HD Marketing there is no contract to sign or agree to. We have never and never will force our valuable clients into a long term contract. We believe that our performance, support and services should stand on there own. For over a decade that has been the case.

 

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