All The Support You Need

View ServicesSee Our Blog

Help Desk

If you have a problem or question we encourage you to submit a ticket to our staffed help desk. Our agents are standing by to help you with whatever your need is.

Have a simple question or a complex problem with your website or service, we are here to help.

We do our best to respond within a couple hours or less depending on ticket volume and nature of your request.

 

Twitter Support

Maybe Twitter is more your style. You can also tweet us @hdmrkting and we’ll respond to you right there on Twitter!

Facebook Support

Facebook users have two options:

1. Post on our page. Our support staff monitors page posts between 9am and 5pm EST Monday – Friday. We’ll respond to your post on Facebook.

2. Facebook Messenger. You can use the green circle at the bottom right of any page on our website and connect with support via Facebook Messenger during normal business hours.

Frequently Asked Questions

General Questions

Can you redesign my website?

Yes!

We have redesigned many websites over the years. We’ve done complete overhauls and we’ve successfully simply updated from older code to newer code leaving the content, images and layout virtually intact. We haven’t come across a client we couldn’t help yet.

How do you build websites?

We use the latest in website design technology which at the time of this writing is HTML5 and CSS3. We will also utilize jquery but, NEVER use flash. We also try to minimize JavaScript as it is not SEO friendly and can’t be displayed on all devices.

We do this by utilizing WordPress and specific set of plugins that set us apart from most WordPress developers.

Can I take my website with me if I decide to leave?

Yes.

We will provide you a complete backup of your entire website that can quickly and easily be imported into any WordPress installation.

How long will it take to get my new website?

We typically deliver a live mock-up for your review within 14 business days. Once approved, depending on how long that takes you, we should have all the content built and be ready to go live in another 7 days.

In many cases our websites are live on the internet within 30 days of your account creation.

Website Design Questions

What kinds of things can I put on my website?

The sky is the limit, so to speak. Anything from contact forms, images, videos, text, blogs and more. We can even do parallax backgrounds animated text, slide shows and more.

More advanced options like membership access, e-commerce and forums are also available.

I have hosting can you use that?

No. To ensure security and access we must provide hosting for your website. Thankfully, hosting packages are pretty cheap so you’re not out a lot of money and our hosting is included at no charge so you’ll have no additional charges to contend with.

Can I edit my website?

Yes. Although we recommend you send changes to our help desk and allow us to handle that for you. All you need to do is email your request to help@hdmarketingonline.com and we’ll take it from there.

Do I have to have a domain?

While we can certainly include a domain with your website, we encourage all of our clients to purchase a domain on their own. If we provide the domain, we own it. It’s in your best interest to purchase the domain yourself, it’s easy go to Go Daddy, that way you keep full control of the domain and email.

Seen Enough?

HD Marketing is eager to help your business succeed. Read our About page for more company information, peruse our Blog or just Contact Us.

Already a client? Submit A Ticket or add more Services to your account.

We are a pround Maryland company with over a decade of experience serving small to medium sized businesses.

The Typical Stuff

Mailing:
HD Marketing

208 Market Street
Charlestown, MD 21914

Phone:
Toll Free: (888) 846-7426
Local: (443) 982-7004
Fax: (410) 929-9151

HD Marketing, Digital Marketing, Charlestown, MD

Pin It on Pinterest

Sharing Is Caring